Privacy Policy

Zippyfeed is operated by Kronaus Services Private Limited (“Zippyfeed”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, or use our franchise partner portal. By using this website you agree to the practices described here.

1. Information We Collect

We collect only the information needed to respond to you and to run our services:

• Information you give us: name, email address, phone number, city, subject and message submitted through the Contact Us form, franchise enquiry forms, job applications or WhatsApp conversations.
• Franchise partner portal data: login credentials, business and outlet details, orders, tickets and other information entered by registered partners.
• Automatically collected data: IP address, browser type, device information, pages visited and time spent, collected through cookies and similar technologies.

2. How We Use Your Information

• To respond to enquiries, franchise requests, support tickets and career applications.
• To provide, operate and improve our website, services and franchise partner portal.
• To send service-related communication, confirmations and, where permitted, updates about our offerings.
• To analyse website performance, prevent fraud or misuse, and comply with legal obligations.

3. Cookies

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use it. You can disable cookies in your browser settings, though some features may not work properly as a result.

4. Sharing of Information

We do not sell your personal information. We may share it only with:

• Our team members and authorised service providers (such as email, hosting, analytics and communication services) who process data on our behalf and are required to keep it confidential.
• Government or regulatory authorities where required by law, court order or to protect our legal rights.
• A successor entity in the event of a merger, acquisition or restructuring, subject to this policy.

5. Third-Party Services

Our website may use or link to third-party services such as Google Maps, Google Fonts, WhatsApp and social media platforms. These services have their own privacy policies, and we are not responsible for their practices.

6. Data Security and Retention

We use reasonable technical and organisational safeguards to protect your information from unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain personal information only as long as needed for the purposes described above or as required by law.

7. Your Rights

Subject to applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information, and may withdraw consent for its use. To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our website and services are not directed at children under 18, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact Us

For any questions or requests about this Privacy Policy or your personal information, please reach us at: